[ AI Agent & Automation Development ]
Practical AI systems for the work behind the conversation.
From document intelligence and internal assistants to agentic automation, RAG systems, and AI-powered operations — built to run reliably, not just demo well.
[ Positioning ]
Voice AI is our core focus — many systems need more than voice.
Softcery also builds the AI workflows behind the conversation: knowledge retrieval, document processing, task automation, and decision support.
- Knowledge retrieval
- RAG over your documents and policies, so answers stay grounded in your data.
- Document processing
- Extraction, classification, and generation across the paperwork the work runs on.
- Task automation
- Agents that update the CRM, collect data, and move the workflow forward.
[ What we build ]
The broader AI toolkit.
| Capability | Examples |
|---|---|
| RAG systems | Knowledge assistants, policy search, legal/document Q&A. |
| Document AI | Extraction, classification, summarization, generation. |
| Workflow agents | CRM updates, data collection, internal task automation. |
| AI copilots | Staff-facing assistants for operations, support, sales, and internal teams. |
| Evaluation systems | Quality scoring, hallucination checks, traceability, and monitoring. |
| Agentic prototypes | MVPs, technical validation, and product experiments. |
[ When this service fits ]
Where this work makes sense.
Automation beyond voice
You need AI automation, but not necessarily a voice agent.
Document- or knowledge-heavy
Your internal workflows depend on documents or knowledge.
A prototype built properly
You need an AI prototype built with production foundations.
Demo to reliable system
You need to turn a demo into a reliable, monitored system.
End-to-end support
You need help across AI architecture, evaluation, and deployment.
[ Often paired with voice AI ]
The layer that makes voice agents complete.
| Voice AI service | Broader AI layer |
|---|---|
| Legal voice agent | Document intake and case-summary generation. |
| Hotel voice agent | Booking automation and guest-context management. |
| Support voice agent | Knowledge-base RAG and ticket automation. |
| Sales voice agent | CRM automation and lead scoring. |
[ How we work together ]
From scope to scale in weeks.
-
Week 1
Scope
Map the workflow, success criteria, and the calls most likely to break.
-
Weeks 2–5
Design & build
Conversation flows, the voice stack, and your CRM/PMS/system integrations.
-
~2 weeks
Pilot
Live on a limited set of real calls, scored for accuracy and latency.
-
Ongoing
Scale & improve
Full rollout, every call monitored, tuned from real transcripts.
[ Proven in production ]
AI systems we've shipped.
6 yrs
in complex B2B software
20+
experts across AI, product, design, and engineering
4.9/5
average client satisfaction
5+
industries: SaaS, hospitality, LegalTech, MarTech, support
"What truly stood out was Softcery's deep AI expertise. They were able to take our vision and turn it into a reality, and the final product has exceeded our expectations. Working with Softcery has been a game-changer for our business."
Jeanette Kreft
Managing Director, The Compliance Company & Upskill AI
"Softcery is not your typical software development agency – they're a full-scale product consultancy. The benefit of working with them is the collaboration."
Ryan Tabb
Founder, Bullseye