Agentic Voice AI
Solutions & Consulting
We build production voice agents and consult on voice AI architecture from vendor selection and cost modelling to build-or-buy decisions.
Trusted by the companies building what's next
[ Use cases ]
What We Build
Three types of voice agents, each configured for a specific business process.
View all use cases
Inbound voice agents
Answer calls, qualify inquiries, route to the right person. Full conversations — not IVR trees.
- Intake and qualification — legal, medical, insurance
- Reservation and booking — hospitality, clinics, professional services
- Customer support — product questions, order status, returns
- After-hours coverage — round the clock without night shifts or answering services
Outbound voice agents
Initiate calls for follow-up, confirmation, and outreach.
- Appointment confirmation and reminders
- Lead qualification and follow-up
- Post-service feedback and surveys
- Document and information collection
Omnichannel agents
Voice, text, and messaging in one system. Unified context across phone, WhatsApp, SMS, and webchat.
- Greet calls about a reservation, follow up via WhatsApp, receive confirmation via SMS — full context throughout
- Support means channel of choice — no repeating yourself
- Consistent quality and tone regardless of channel or time of day
[ Under the hood ]
Built for Production
The engineering behind voice agents that hold up under real call volume.
Architecture matched to the use case
Real-time speech-to-speech or turn-based processing — selected for latency, cost, and compliance requirements.
Multi-provider resilience
Automatic fallbacks across LLM, STT, and TTS providers. One service outage does not drop calls.
Quality evaluation on every call
Each conversation scored against defined criteria. Regressions surface before customers report them.
Custom conversation flows
Per-client question banks, routing logic, and escalation rules. No generic scripts applied across clients.
Full observability
Transcripts, recordings, latency metrics, cost tracking. Every call auditable from day one.
Continuous improvement
Staff feedback shapes future conversations. Scoring and routing precision increase with each correction.
[ Case studies ]
Built on Real Experience
Two years building production voice agents. Among the first teams to ship AI voice systems at scale.
[ How we work ]
Three Ways
to Work With Us
Three distinct offers — custom build, advisory, or ready-made. Pick the shape that fits, or talk to us first.
Voice Agent Development
We own the system end to end — architecture through live deployment.
Best for
Businesses that want a production voice agent without having to build or manage the voice-agent function in-house.
What's included
- Voice agent design and conversation-flow engineering
- Integration with existing systems — CRM, PMS, EHR, booking engines, phone systems
- Testing across accents and languages in production
- Deployment, monitoring, and scaling
- Ongoing refinement as call volume grows
Voice AI Consulting
We help teams make the right decisions before committing development budget.
Best for
Teams evaluating voice AI, companies improving voice systems, and founders planning a voice-powered product.
What's included
- Vendor and platform evaluation for specific use cases
- Cost modelling and ROI analysis
- Feasibility assessment before development begins
- Technical due diligence on existing voice AI systems
14
platforms tested
11
vendor trade-offs
15+
companies helped
Industry-Ready Agents
Out-of-the-box inbound agents for specific verticals. Pick a vertical, go live in days.
Best for
Operators in legal or hospitality who want a proven agent live in weeks, not months.
Not sure which?
Book a consultation
Tell us the constraint. We'll tell you which of the three fits — or that none does.
[ Testimonials ]
Trusted by leading companies
What our partners say about working with Softcery.
"What truly stood out was Softcery's deep AI expertise. They were able to take our vision and turn it into a reality, and the final product has exceeded our expectations. Working with Softcery has been a game-changer for our business."
Jeanette Kreft
Managing Director, The Compliance Company & Upskill AI
"Softcery is not your typical software development agency – they're a full-scale product consultancy. The benefit of working with them is the collaboration."
Ryan Tabb
Founder, Bullseye
[ Our team ]
Meet the team
We're a small, senior team of engineers and AI specialists who've spent years building systems that actually work in production — not just in demos.
Elijah Atamas
Founder & CEO
Elijah Atamas
Founder & CEO
Founder and AI enthusiast, Elijah focuses on high-concurrency infrastructure and automating everything at scale to build production-grade neural platforms.
Taras Maister
CTO
Taras Maister
CTO
With 7 years in engineering, Taras specializes in RAG pipelines and autonomous workflows, building high-precision AI for legal systems and complex multi-sector automation.
Start with a
conversation.
Book a consultation
1 hour
Consultation call
We review the use case, discuss options, and determine the right engagement — build, advisory, or both.
2–4 weeks
Engagement begins
A pilot build or live operations, an architecture review, or a vendor assessment — scoped to your situation.
Month 2 onward
Results delivered
A production voice agent, a strategic recommendation, or a decision framework — with ongoing support as you scale.