Let's fix your clunky voice agent.
Softcery is a voice AI consultancy that helps B2B software companies ship more natural, reliable, and affordable voice agents – owned, not rented.
The agent lives or dies by its latency budget. We find the bottleneck and get you closer to the target of 800 ms p50 and 1,500 ms p90. Depending on the cause, that means a faster or self-hosted LLM, better VAD and turn-taking, or fixing caching and streaming bugs.
Humans are a hard baseline to match. We can't promise to pass the Turing test, but we find ways to make the agent smoother: backchanneling, better TTS, audio FX, or the same good old VAD and latency improvements.
Knowing if it works is knowing when it breaks. We stress-test the agent, find the failure points, and set up observability, evals and alerting that catch issues before they ship, and alert loudly if anything breaks in production.
Managed platforms like Retell, Vapi, Bland and others are a fast way to get started, but eventually you outgrow them. We work out with you whether and when to move, and plan a smooth migration – so that you own your voice agent and its IP, not rent it.
Latency, cost, or regulatory requirements sometimes mean the APIs are not an option. We size, configure, and tune the cloud or on-premises inference infrastructure for your volume.
Shopping is fun! But not so when each new model is a black box. We evaluate, bench, and tune the models, so you know when to switch and how to get the most out of each one.
Market analysis copilot built with Epiphany.
Extremely high integrity. Very timely, responsive, and committed.
Jonathan Hartstone · Founder, EpiphanyOrder OSINT analysis and assessment copilot in service for Eye4Fraud fraud analysts. Client since Nov 2021.
We were blown away by the code quality, QA and the team's communication.
Moshe Lowinger · Software Dev Manager, Eye4FraudUpSkill, built for The Compliance Company: real-time AI answers to AML/CFT compliance questions.
True experts in AI. We couldn't have chosen a better partner.
Jeanette Kreft · Managing Director, The Compliance CompanyInternal copilot in service for Vive Health's ecommerce operations.
They consistently ask insightful questions that I might not have considered.
Joe Fleming · Co-Founder, Vive HealthCRM copilot in service at Coffee. The operator chats; the copilot runs the CRM.
Proximo reads a person's full work history and returns contextual insight: who they are, where they fit next.
Their transparency about AI capabilities has been crucial for our product decisions.
Kevin Nguyen · Co-Founder, ProximoCasegen: AI voice receptionist for law firms. Answers calls, screens, and intakes clients.
Audit
from $4,000In two weeks, we help you learn what holds your agent back and what to fix first.
- Preparation: the agreement, NDA, and access to the necessary code and systems.
- Kick-off: you walk us through the agent, challenges, and objectives.
- Review: we study and measure the system, preparing our advice.
- Findings: we walk you through a written report with ranked findings and advice.
Advisory
from $4,000 / moWe stay a step ahead of your team, ensuring its next decision is the right one.
- Weekly sessions to help your team stay on track.
- Async availability in Slack for ad-hoc topics.
- Deep-dive sessions for reviews and decision-making.
Sprints
from $8,000 / sprintWhen advice is not enough, we take on the hardest parts.
- Objectives and approach, agreed before we start.
- Fixed scope, duration, and price. Usually one to three weeks.
- We get it done, ship it, and hand it over to your team.
Each team that builds a voice agent ends up with the same system. We built it already, from our production deployments.
You get the full source under license. Run it in your cloud, change it, and swap any part.
This website runs on it.
Runtime
The agent itself. One core, every surface.
Speech
Recognition and synthesis, open or managed.
Models
Open or managed models, one interface.
Transport
Every channel into the same pipeline.
Connectors
Acts in your systems, answers from them.
Reliability
Every call visible and scored.
The conversational AI stack, running on hardware inside your building.
No cloud dependency, no per-minute fee, no conversation data leaving the building. Configurations sized by call load.
receptionist
Intake, conflict check, scheduling for law firms.
receptionist
Reservations, guest requests, wake-up calls for hotels.
copilot
Voice and text over this site. You are inside it now.
copilot
Voice and text over your product. In build.
“Much of the busywork people do today will be done by AI soon. We're building the infrastructure for businesses that plan to be here for it.”